EXLASER：「AI conversion failed」

Question：
Hello,
I am R&D engineer of Kera Harvest in Taiwan.
We had bought some 193 and 308 Laser from Gam Laser, and the related software " EXLASER Software 3.50" often shows " AI conversion failed " error message to us.
But I can't find any suggestion about this problem in Gam Laser's website.
May I have some suggestion or solution from Gam Laser ?

thanks a lot.

Best reguard


Kera Harvest
Lee

Reply：

Hello Lee,

 

The Error message "AI CONVERSION FAILED" usually means that the ADVANTECH drivers are not installed on the computer or the drivers need reinstalled.

 

Install the ADVANTECH CD-ROM, if necessary select the PCI-1711 card. There is information in the manual on how to install the card.

 

Best regards: Gordon Murray